- What is the Banner tab? What is the Banner tab?
The Banner tab provides direct access to Banner Self-Serve.
Students - a quick link to register for classes, check final grades, view academic transcripts, your financial aid records and more
Faculty – a quick link to class lists, student information, grades and more.
- What web browsers are supported by WestConnduit? What web browsers are supported by WestConnduit?
Operating System | Internet Explorer | Netscape | Mozilla | FireFox | Safari |
Windows | 6.0 w/latest security patch* 5.5 SP2 | 7.1 | 1.6
| Not Supported (Version 1.0.4 will allow access if you click the Continue button on the Browser Error screen) | Not Supported |
Mac OS 9 | 5.1.7* | 7.02 | Not Supported | | Not Supported |
Mac OS X | Not Supported | 7.1 | 1.6* | Not Supported (Version 1.0.4 will allow access if you click the Continue button on the Browser Error screen) | 1.1 |
* - recommended browser version
AOL users should connect to the Internet using AOL and then use Internet Explorer or Netscape for access. The AOL browser is problematic with WestConnduit.
- Why does my session time out? Why does my session time out?
Your session will time out for security reasons-- if you walk away from your workstation or forget to logout, you will be logged out automatically after 15 minutes of inactivity.
- How do I get a WestConnduit Account? How do I get a WestConnduit Account?
Students/Faculty/Staff:
You will not need to request a separate account. Your WestConnduit account uses your Windows username and your Banner 6 digit PIN.
- How do I reset my account password? How do I reset my account password?
You can reset your password from the Westconnduit logon screen. Click on the Reset Your Password link and follow the instructions.
- Why do I get a Failed Login (Username/Password pair not found error) when attempting to log into WestConnduit? Why do I get a Failed Login (Username/Password pair not found error) when attempting to log into WestConnduit?
There are a number of reasons this could happen:
Go back and retype both your username and password, being very careful to type both correctly.
- If you continue to have problems logging in, it is possible that your account has been disabled. Please contact the Help Desk at 203-837-8467 for assistance.
If you continue to have problems logging in, try resetting your password. Click on the Reset Your Password link on the Westconnduit logon screen.
- How do I access WebCT via WestConnduit? How do I access WebCT via WestConnduit?
The Academics Tab will contain all of your courses. Students will see all courses for which they are registered; faculty will see all courses they are teaching.
- When accessing a course from the Academics tab in WestConnduit, the WebCT window appears and then quickly disappears. What is the problem? When accessing a course from the Academics tab in WestConnduit, the WebCT window appears and then quickly disappears. What is the problem?
Popup Killer/Blocker software may be installed on the computer. The Popup Killer/Blocker considers the WebCT window a popup and immediately closes it. Disable the Popup Killer/Blocker program.
- Who do I call for help? Who do I call for help?
- How do I use WestConnduit? How do I use WestConnduit?
Click on the Tutorial tab in WestConnduit for further information.
- What is WestConnduit? What is WestConnduit?
WestConnduit is a web portal that will provide you with:
- Single password access to key resources such as:
- University Announcements
- Banner Self-Serve
- WebCT
- And more to come...
- It provides anywhere, anytime access to these key resources – as long as you have access to the Internet, you can get to WestConnduit
- It also provides targeted, up-to-the-minute information, including personal announcements so that you see information that applies only to you, eliminating e-mail clutter
When you log in to WestConnduit, you will see different tabs depending on your role on campus. The tabs are divided into channels that contain links to WCSU internet resources or services. There are three types of channels:
- Mandatory – these channels are placed in a certain location on a tab and cannot be removed (the remove button will be grayed out)
- Opt-out – these channels are placed on a tab and can be removed by clicking on the X in the upper-right corner of the channel
- Opt-in – these channels are not placed on a tab, but can be added to any tab by accessing the Content/Layout screen
- What is the Home tab? What is the Home tab?
The Home tab, viewable by all users, is the main tab in WestConnduit. It contains these channels by default:
- Personal Announcements – important announcements that are targeted to you
- Campus Announcements – important announcements that are targeted to the entire university community
- WestConn Events – list of events happening on campus
- Why can't I register online? Why can't I register online?
In order to register on-line, you must be a currently registered student. You must also know your WestConnduit PIN, if you have forgotten your PIN, please visit the
Banner Self Serve webpage to reset your PIN. For more information, please visit the
Registrar's webpage
- What is the Academics tab? What is the Academics tab?
The Academics Tab is viewable by faculty and students and provides access to WebCT courses as well as other academic resources.
- What is My Tab? What is My Tab?
The My Tab (viewable by all users) is a tab that you can fully customize with channels that you want to see. It does contain some channels that may be of interest to you, but all are opt-out, meaning they can be removed so that you can customize the tab. This tab contains the following channels by default:
- My Tab - Welcome – information on customizing tabs and channels
- Channel Guide – a detailed listing of all the channels available in WestConnduit
- What is the Tutorial tab? What is the Tutorial tab?
The Tutorial tab provides an overview of the features and functionality of WestConnduit.
- I can't access my OnlineCSU courses from the Academics tab. Where are they and how do I access them? I can't access my OnlineCSU courses from the Academics tab. Where are they and how do I access them?
OnlineCSU is a separate system from the WestConnduit system. To access OnlineCSU and for help with OnlineCSU, please visit
http://www.onlinecsu.net.
- How do I access my email via WestConnduit? How do I access my email via WestConnduit?
To access your WCSU e-mail from within WestConnduit, click on the e-mail button in the upper right corner of the screen. This button is visible regardless of which WestConnduit page is active.
- What are Campus Announcements? What are Campus Announcements?
Announcements that are of interest to the entire University Community (Faculty, Staff and Students)
- What are Personal Announcements? What are Personal Announcements?
All WestConnduit users play ‘roles’ on campus. Many users play more than one role. Based on these 'roles', announcements can be specifically target to these designated groups.
- How do I logout? How do I logout?
Click on the Logout button in the upper right corner of the screen. This button is visible regardless of which WestConnduit page is active. For security reasons it is very important to logout when you are finished using WestConnduit. If you leave yourself logged in, others can access a great deal of personal information about you.
- Obtaining your Windows Account Obtaining your Windows Account
A Windows account is needed in order to log into the WestConn's Network and use the resources available. To obtain your Windows account, you may visit any of the staffed computer centers on campus:
- Student Technology Training Center, located in room 225 of the Student Center.
- Midtown Computer Center, located in the main level of the Ruth Haas Library.
- Westside Computer Center, located in room 117 of the Westside Classroom Building.
You must bring your WestConnect card with you for identification purposes.
- How do I navigate WestConnduit? How do I navigate WestConnduit?
In most cases, when you click on a link in WestConnduit, it will open up an additional window on the screen, keeping your Westconnduit session open in the background. When you are through reading the information in the window, simply close the window via the close box in the upper right corner of the window. This will return you to the WestConnduit window.
WestConnduit Support 
